Ridgehead Software has extensive experience developing and integrating Customer Relationship Management (CRM) systems, both large and small – custom, premise-based, and SaaS. We not only have developed custom ticketing systems for our clients, we have also integrated with other top CRM solutions to enhance the customer care process.

We develop innovative custom ticketing solutions for your company or customize and integrate with third party software to fulfill your CRM needs. We provide end-user interfaces for the logging and tracking of tickets and self-help solutions with the aim of deflecting calls.

We have a proven track record in completing small-to-large ticketing projects while satisfying numerous and diverse requirements.

There are many different CRM solutions out in the marketplace and we are committed to working with the leading vendors in this space. Our services when working with third party CRM solutions (premise-based and SaaS) include the following:

• Installation and configuration
• Customization and integration
• Administration and support
• Training and documentation

Part of the Ridgehead product suite is K-Fuze CMS, a rich customer management and ticketing system for small to medium-sized call center or customer care operations. This is a highly configurable system which is easy to integrate and provides powerful and flexible functionality. Our CRM experience includes projects relating to:

• Helpdesk
• End-user Support
• Partner Support
• Customer Care
• Technical Support
• Defect and Bug Tracking
• Sales and Fulfillment
• Feedback Management
• And more…

We have put together a number of solutions that allow end-users to log and track their own requests. This greatly reduces the number of phone calls to the helpdesk, allowing call centers to reduce costs and improve customer satisfaction.