Agents can be added to a ticket project to enable them to view existing tickets for the specific project or create new tickets.
- Expand Administration and click Ticketing.
- From the Select a Project drop down, select the ticket project where to add agents.
- Click the Roles tab.
- From the Roles Function drop down, select Project Agent Users.
- Click the Name field and start entering the name of the agent, then select it from the list.
- Click Save when finished.